ks8 Privacy Policy

We collect the following categories of personal data when you use the ks8 Platform:

• Identity Data: Full name, date of birth, gender, nationality, and copies of government-issued identity documents (e.g., National Identity Card, passport) provided during account registration or verification.
• Contact Data: Mobile phone number, email address, and residential address (city/district within Bangladesh, including Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, Mymensingh, and Cox's Bazar).
• Financial Data: Mobile wallet account numbers (bKash, Nagad, Rocket, Upay), transaction amounts, deposit and withdrawal history, and bank account details where applicable.
• Account Data: Username, encrypted password, account balance, betting history, game play logs, bonus usage records, and customer support correspondence.
• Technical Data: IP address, device type, operating system, browser type and version, time-zone setting, mobile network operator, session duration, and pages visited on the Platform.
• Usage Data: Information about how you navigate and interact with the Platform, including games accessed, bet amounts, session frequency, and feature usage patterns.
• Communications Data: Records of any communications you send to or receive from ks8 via live chat, email, or other support channels.

ks8 collects personal data through the following means:

• Direct interactions: Data you provide when registering an account, completing identity verification, making deposits or withdrawals, contacting customer support, or participating in promotions.
• Automated technologies: Technical and usage data collected automatically as you browse and interact with the Platform via cookies, log files, and similar tracking technologies.
• Third-party sources: Identity verification data from document authentication service providers; fraud and risk data from anti-money-laundering screening services; payment confirmation data from mobile wallet providers such as bKash, Nagad, Rocket, and Upay.

ks8 processes your personal data for the following specific purposes:

• To create and manage your Account, verify your identity and age (21+), and authenticate your login sessions.
• To process deposits, withdrawals, and other financial transactions securely and accurately.
• To detect, investigate, and prevent fraud, money laundering, match-fixing, and other prohibited activities.
• To deliver customer support and respond to your queries, complaints, and account requests.
• To send you service communications, including transaction confirmations, account notifications, and security alerts. We do not send unsolicited marketing messages without your consent.
• To personalise your experience on the Platform and recommend relevant games or promotions where you have consented to such personalisation.
• To comply with our legal, regulatory, and reporting obligations, including those related to responsible gaming, anti-money-laundering (AML), and know-your-customer (KYC) requirements.
• To maintain the technical operation, security, and performance of the Platform.
• To resolve disputes and enforce the ks8 Terms & Conditions.

ks8 processes your personal data on one or more of the following legal bases:

• Contractual necessity: Processing is necessary to perform the contract between you and ks8, including providing access to the Platform and processing your transactions.
• Legal obligation: Processing is required to comply with applicable legal requirements, including AML regulations, KYC obligations, and responses to lawful authority requests.
• Legitimate interests: Processing is necessary for ks8's legitimate interests in operating a secure and compliant gaming platform, preventing fraud, improving our services, and communicating with players — provided those interests are not overridden by your rights and interests.
• Consent: Where we rely on your consent (e.g., for optional marketing communications or personalisation features), you may withdraw that consent at any time by contacting [email protected]. Withdrawal does not affect the lawfulness of processing carried out prior to withdrawal.

ks8 does not sell your personal data. We may share your data with the following categories of third parties only to the extent necessary for the stated purpose:

• Payment processors: Mobile wallet providers (bKash, Nagad, Rocket, Upay) and other payment partners strictly for the purpose of processing your financial transactions.
• Game providers: Third-party game developers such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi may receive limited technical data (e.g., session tokens) necessary to deliver game content to your device.
• Identity verification providers: Third-party KYC and AML screening services used to verify your identity documents and screen against sanctions or fraud databases.
• Technology and hosting providers: Cloud infrastructure, data centre, and cybersecurity partners who process data on our behalf under strict data processing agreements.
• Regulatory and law enforcement authorities: Where we are required by law, court order, or lawful regulatory instruction to disclose your data, we will do so and will notify you where legally permitted.
• Professional advisers: Lawyers, auditors, and insurers who require access to data in connection with the services they provide to ks8, subject to confidentiality obligations.

All third parties with whom we share data are contractually required to maintain its confidentiality and to process it only for the specified purpose.

ks8 uses cookies and similar technologies to operate and improve the Platform. Cookies are small text files stored on your device that help us recognise you, maintain your session, and understand how you use our services. We use the following categories of cookies:

• Essential cookies: Required for the Platform to function, including session management, login authentication, and security token storage. These cannot be disabled.
• Performance cookies: Collect anonymised data on how players interact with the Platform to help us identify areas for improvement. No personally identifiable information is collected via performance cookies.
• Preference cookies: Remember your settings and preferences (e.g., language settings) to provide a more personalised experience across sessions.

You may configure your browser to block or delete cookies; however, disabling essential cookies may prevent you from accessing certain features of the Platform or maintaining a logged-in session.

We retain personal data for as long as your Account is active and for a period thereafter as required by applicable legal, regulatory, and contractual obligations. Specific retention considerations include:

• Account and transaction records are retained for a minimum period consistent with applicable financial record-keeping requirements following account closure.
• Identity verification documents are retained for the period required by KYC and AML regulations.
• Customer support correspondence is retained for a reasonable period to support dispute resolution.
• Technical and usage logs are retained in anonymised or aggregated form for Platform performance analysis.

When retention is no longer justified and no legal obligation requires continued storage, personal data is securely deleted or irreversibly anonymised.

ks8 implements a range of technical and organisational measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction. These measures include:

• SSL/TLS encryption for all data in transit between your device and the ks8 Platform.
• Encryption-at-rest for sensitive stored data, including financial records and identity documents.
• Role-based access controls ensuring that personal data is accessible only to authorised personnel with a genuine business need.
• Regular penetration testing, vulnerability scanning, and security audits of the Platform infrastructure.
• Incident response procedures to identify, contain, and notify affected parties in the event of a data breach, in accordance with applicable law.

While we take all reasonable steps to protect your data, no online platform can guarantee absolute security. You are responsible for keeping your Account credentials confidential and for notifying us promptly if you suspect any unauthorised account activity.

The ks8 Platform is strictly for adults aged 21 years and above. We do not knowingly collect personal data from individuals under the age of 21. If we become aware that a minor has registered an Account or provided us with personal data, we will promptly close the account and delete the associated data. If you believe a minor has accessed the Platform, please contact us immediately at [email protected].

Subject to applicable law and our legitimate operational requirements, you have the following rights in relation to your personal data held by ks8:

• Right of access: Request a copy of the personal data we hold about you.
• Right of rectification: Request correction of inaccurate or incomplete personal data.
• Right of erasure: Request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to our legal retention obligations.
• Right to restrict processing: Request that we limit how we use your data in certain circumstances.
• Right to object: Object to processing of your personal data where we rely on legitimate interests as our legal basis.
• Right to withdraw consent: Where processing is based on consent, withdraw that consent at any time without affecting the lawfulness of prior processing.

To exercise any of these rights, contact us at [email protected]. We will acknowledge your request promptly and respond within a reasonable period. We may need to verify your identity before processing your request.

ks8 reserves the right to amend this Privacy Policy at any time to reflect changes in our data practices, service offerings, or applicable legal requirements. When we make material changes, we will publish the updated Policy on this page with a revised effective date. Where changes are significant, we may also notify you via your registered email address or through a notice displayed on the Platform. Your continued use of the Platform following any update constitutes your acceptance of the revised Policy. We encourage you to review this page periodically.

If you have any questions, concerns, or requests relating to this Privacy Policy or to the personal data ks8 holds about you, please contact our support team. We aim to acknowledge all privacy-related enquiries within 24 hours (Bangladesh Standard Time, UTC+6).

• Email: [email protected] (plain text — not a clickable link)
• Platform: Via the live chat feature on https://ks8.im